Support NullPad

Yes, you can cancel your subscription at any time through the Profile menu in the app. You will continue to have access to your plan's features until the end of your current billing period.

Absolutely. We use Paddle as our merchant of record. Your payment information is processed entirely by them using industry-standard encryption and security protocols. NullPad never stores your credit card details.

We offer a 14-day money-back guarantee for first-time subscriptions. If you're not satisfied, contact us at [email protected] within 14 days of your purchase for a full refund.

Yes! You can upgrade or downgrade your plan at any time. When you upgrade, the change is immediate and the cost is prorated. Downgrades take effect at the start of your next billing cycle.

The Business plan is billed per seat (minimum 2 seats). You can add or remove seats at any time from your Organization panel, and charges will be automatically prorated. If an invited member already has an active individual subscription, our system automatically cancels their personal plan (prorated) once they accept the invite to avoid double billing.

Your notes are stored locally on your device first. If you cancel your subscription and move to the Free Plan, we will maintain all your existing cloud data for 30 days in read-only mode so you can pull it to your devices. If you have more than 2 documents, cloud sync will be locked until you upgrade or reduce your count. After 30 days, we retain only your 2 most recently updated documents in the cloud.